I am writing to formally address the issue regarding the delivery of my goods from your company. I ordered 10000 pieces of bamboo charcoal toothpaste, which were due to be delivered by December 16, 2024. I paid for door-to-door delivery and specifically highlighted the urgency of this situation to the supplier. I informed the supplier that I would be on holiday from mid-November to mid-December 2024, emphasizing the need for timely delivery. Rudi assured me that my order would arrive before my departure. Unfortunately, it did not arrive as promised. During my holiday, I received a call from the supplier indicating they were prepared to deliver the goods. I reiterated that I was away and arranged for the delivery to be postponed for a week, confirming that I would be available to receive it upon my return. On December 16, 2024, I stayed home all day in anticipation of the delivery. However, I did not receive any notification from DPD, and no delivery was made. I promptly informed bot

good quality